Return & Refund Policy

At Makrana Moorti, our foremost goal is to provide our esteemed customers with the utmost satisfaction by offering meticulously crafted marble carvings and statues that exude quality and heritage. As artisans devoted to our craft, we take immense pride in the artistry and heritage reflected in our products.
Given the intricate craftsmanship and significant value of our offerings, we uphold a policy where returns and refunds are not granted. We urge all patrons to deliberate carefully before finalizing their purchases. Nevertheless, in the rare instance of a manufacturing defect or damage incurred during transit, we extend our unwavering commitment to promptly assist you. Please reach out to our dedicated customer service team within 7 days of receiving your order, and we will diligently address any concerns that may arise.
Recognizing the distinctive nature of our handcrafted items and personalized services, we acknowledge that unique circumstances may warrant special
consideration. Rest assured, we are fully dedicated to accommodating any exceptional concerns or issues that our valued customers may encounter.
Should you find yourself dissatisfied with your purchase from Makrana Moorti, we encourage you to directly communicate your feedback to us. Under the leadership of Mr. Vijay Agarwal, our team is poised to resolve any grievances with efficiency and attentiveness.
To initiate a dialogue regarding your purchase, please don’t hesitate to reach out through any of the following communication channels:
Call Vijay Agarwal at +91 9829050300
Kindly note that customer satisfaction remains our utmost priority, and we are steadfast in our commitment to collaboratively address any concerns, ensuring that your experience with Makrana Moorti surpasses expectations.
Thank you for entrusting Makrana Moorti with your marble carving needs.
Warm regards,
Vijay Agarwal
Owner, Makrana Moorti

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